Help centre

1.Contact us

To get this resolved faster, include: which app, your phone model and OS version, the app version, and what you were doing when the error appeared.

2.Registration and sign-in

The SMS code doesn't arrive

Check the number is right and that you have signal. The code is valid for a few minutes — request a new one if it has expired. After many attempts in a row the system stops sending codes for a while; wait a few minutes and try again.

I forgot my password

Tap "Forgot password?" on the sign-in screen, enter your phone number and set a new password using the code sent by SMS.

I want to change my number

The phone number is the account's main identifier, so it cannot be changed in the app. Write to info@ulovgroup.uz giving the old and the new number.

I can't sign in but the password is correct

Make sure you are on the latest version of the app. If that doesn't help, sign out and back in; if it still fails, contact us and we will check the state of your account.

3.Notifications and live tracking

Notifications don't arrive

• Check the app has notification permission in your device settings
• Check that battery saver is not restricting the app — on Android this is the most common cause
• Sign out and back in: this refreshes the push token

The live panel doesn't show on the lock screen

This needs iOS 16.2 or newer; the Dynamic Island needs an iPhone 14 Pro or newer. Check that Live Activities are enabled under Settings → Ulov+.

The elapsed time looks wrong

The time in the live panel counts from when the service centre started the job and excludes any paused periods. If the difference is large, the centre may not have set the job status correctly.

4.Servicing and jobs

My car doesn't appear in the app

The vehicle has to be linked to your account. The service centre links it to your phone number when taking the car in — check that the number was given correctly.

The service centre entered something wrong

Work done, prices and times are entered by the service centre, and the centre can correct them. Ask them first. If that does not resolve it, write to us — we can mediate, but we are not responsible for the quality of the work.

I sold the car — what happens to the history?

The service history stays attached to the vehicle, because the next owner needs it to repair the car correctly. The amounts you entered, however, are not visible to the new owner.

5.For service centres

Registering a centre

Download the Ulov app and submit an application: the centre's name, address and contact number. Once reviewed and approved, access is opened.

Adding staff

From the centre owner's account: Settings → Staff. Each staff member gets access with their own phone number.

"This vehicle was not serviced at your centre"

The fields that identify a vehicle — VIN, licence plate, registration document — can only be edited by the centre that took the car in. Other fields such as mileage or colour can be edited freely.

Subscription and billing

For current pricing, the trial period and invoices, write to info@ulovgroup.uz.

6.Data and account

Who can see my data

The full answer is in the privacy policy. In short: a service centre sees the vehicle's work history, but not the prices entered by another centre.

I want to delete my account

The procedure is described on its own page.

Terms of service

On the terms of service page.

7.Reporting a bug

If you find a bug, send us the following — it lets us reproduce the problem and fix it sooner:

1. Which app and its version (shown at the bottom of the Profile page)
2. Phone model and OS version
3. What you did and what you expected
4. What happened instead — with a screenshot if you can

Address: info@ulovgroup.uz