1.From inside the app (recommended)
Open the app and follow this path:
Profile → Settings → Delete account
This is the fastest route: once confirmed, the account is closed straight away, with no email to write and no reply to wait for.
2.By email
If you cannot sign in, email info@ulovgroup.uz with the subject "Delete account" and include the phone number the account is registered to.
To verify ownership we send a one-time code to that number. Once confirmed, the account is deleted and we let you know.
3.How long it takes
| Stage | When |
|---|---|
| The account closes and sign-in stops | Immediately |
| Data is removed from the main database | Immediately |
| Images and backups are gone entirely | Within 30 days |
4.What is deleted
- Your profile: name, phone number, email, city, profile photo
- The vehicles in your garage and their photos
- Service history, reviews, trip records and notifications
- Push notification tokens and sign-in sessions
5.What may be retained
- Payment and subscription records required for accounting and legal obligations — up to 5 years, then deleted
- Anonymised, aggregated statistics that cannot identify you
- Records a service centre keeps for its own accounting — that data belongs to the centre itself
For details see the privacy policy.
6.Service centre accounts
In the Ulov app, deleting the centre owner's account also removes access for the centre's staff accounts. If you want to hand the centre over to someone else, contact us before deleting.